Description
CHAPTER ONE
1.0 INTRODUCTION
Communication is the transfer of information from one person known as the sender to another person, known as the receiver. The role of communication in human life cannot be over emphasized. A result of this, there is a need for computer to be used as a mean of recording system in the bank; this gave rise to “intercommunication system in banking operation”.
Intercommunication system in banking operation can be defined as the process of carrying out the basic activities in a bank in order to perform the desire function.
This project describes the possibility of the operations of the united bank for Africa (UBA) with the use of forms and frames to accept data and save it into the database. It also describes the operation of banks which include keeping of account for their customer.
Having considered some of the operations of this bank. This project helped to perform the basic operation of the banks and provides facility by which all the bank activity can be accessed through the same database.
Through information and communication technology (ICT) service available to united bank for Africa (UBA) Ilorin, it can now give its customers a unified access to manage their personal financial information. The adoption of information and communication technology (ICT) by this bank has increased its operational efficiencies, reduced cost through high utilization rate in ICT environment to ensure compliance with changing time and to gain competitive advantage. Method of handing financial services has to change from old manual transactions and data processing to a faster, more effective and highly efficient electronic data processing and electronic fund transfer (EFT) i.e. deposits withdrawals, bills-pay-in, purchases of draft, valve for cheque, third-part transactions, fund transfer and inquiries are all done electronically within seconds. The adoption of information and communication technology (ICT) has also helped some other standard banks in Nigeria to keep the peace with the changing customer.
The complex nature of the banking system, its products and services have made it necessary for banks to embrace changing as quick as possible since this medium of banking has proven to be very efficient in most countries of the world (for example American) and Nigerian is no exception.
This research work is therefore on attempt to determine the intercommunication system in banking operations on Nigeria banks.
1.1 AIM OF THE STUDY
Intercommunication system in banking operation drives development and modernization of our payment system and other transaction on line, to improve effectiveness of monetary policy in managing inflation and economic growth.
1.2 OBJECTIVES OF THE STUDY
- To reduce long queue in accessing customer records.
- To support good customer relation.
- Data storage is centralized updates to that data are far easier to administer.
- Ability to know the number of customers patronizing the bank.
- Ability to eradicate the stress passed through by the staffs.
- Ability to update and access staff details whenever it is needed.
- STATEMENT OF PROBLEM.
- LIMITED ACCESS
It may result from a lack of connections to company’s intranet, ignorance of user names for the accounting system, or restrictions on certain files or other document which are stored electronically.
- SECURITY ISSUES
Computer security is a common issue when conducting operation with computer. Computer can ruin files or have incompatibility problems; the loss of a laptop can result in a client’s information being available for compromise.
- MANUAL SYSTEMS
Not all business has computerized accounting systems in place for their financial operations. This can result in computers being somewhat worthless during auditing process. Auditor may need to conduce manual calculations and then enter the data into the computer; increasing time spent on the calculations.
1.4 SIGNIFICANT OF STUDY.
Intercommunication system in the banking sector have enhanced customer service and productivity regarding account management, while stream living back office activities. The biggest impact is in the area of competition. Small banking institutions can access the same technology as large banking institutions and therefore, can complete with them more effectively for business.
- SCOPE OF THE STUDY
This research work is limited to the basic operation of the United Bank for Africa (UBA), but it does not made any reference to the rate at which the bank give interest on certain amount of money deposited into their bank at a particular point in time due to the fact that the bank did not give raw fact on this area. It is also restricted to savings and fixed account operations.
1.6 ORGANISATION OF THE REPORT
This project is divided into five distinct chapters. chapter one describe the introduction, aim and objectives, significance of the study, problem of the study, scope and limitation, the organization of the report as well as the definition of technical terms.
The second chapter talks about the basic concept of banking operation, importance of intercommunication system in banking operation, computer in intercommunication system, appraisal of literature review.
The third chapter deals with the method of data collection, analysis of data and the existing system, description the proposed system and the advantages of the propose system.
The second of the last chapter deals with the design of the system which entails the output, input, database and procedure design of the system, the implementation of the system, the implementation comprises of the hardware and software support and the documentation, operating the system which comprises of program documentation, operating tye system, maintaining the system.
The last chapter deals with the summary, experience gained, conclusion and recommendation.
1.7 TECHNICAL TERMS OF THE STUDY STANDARD ACTIVITIES
Banks act as payment agent by conducting checking or current accounts for customers paying cheques drawn by customers on the bank, and collecting deposited to customer’s current accounts. Banks also enable customer payments via other payment methods such as automated clearing house (ACH), wire transfer or telegraphic transfer and automated teller machine (ATM).
Banks can create new money when they make a loan. New loans throughout the banking system generate new deposits elsewhere in the system. The money supply is usually increased by the act of lending and reduced when loans are repaid faster than new ones are generated.
Banks provide different payment services, an a bank account is considered indispensable by most businesses and individuals. Non-banks that provide payment services such as remittance companies are normally not considered as an adequate substitute for a bank account.
CHANNELS
Banks offer many different channels to access their banking and other services:
Automated teller machines
A branch is a retail location
Call center
Mail: most banks accept cheaque deposit via mail and use mail to communicate to their customer e.g. by sending out statements.
Mobile banking is a method of using one’s mobile phone to conduct banking transactions.
Online banking is a term used for performing multiple transactions, payment e.t.c over the internet.
CHAPTER FIVE
5.0 SUMMARY CONCLUSION AND RECOMMENDATION
5.1 SUMMARY
In summary, this study has been able to highlight the problem faced by the existing banking method in UBA and tend to provide a better, accurate, less error-prone and as well not time consuming.
This new system has been designed to help the operations of United Bank for Africa (UBA) Ilorin in accessing customers’ records easily without going through any difficulties about how to get information of the customers in little time. It has also given the staff exposure working with an online information processing system which will make their operations more accurate and effective.
The proposed system also endeavors to help in reducing the cost of fraudulent acts of ATM’s of this present day situation.
5.2 EXPERIENCED GAINED
During this research in the area of Visual Basic programming, database programming with the use of Microsoft access and ability on how to make internet research to get data is required.
- CONCLUSION
Conclusively, the importance of this new system to United Bank for Africa, Ilorin cannot be over emphasized. The new system has carefully worked in a more advantageous ways in which getting information about customers can easily be known with less stress, thereby eliminating the problems encountered during the manual operations.
Also, the operation and network system could be handled by other financial institutions within and outside the country for their basic operations.
- RECOMMENDATION
After thorough investigation of the manual method of operation used in accessing customers’ record in United Bank for Africa Ilorin, it is highly beneficial that the proposed system be issued to other branches of United Bank for Africa (UBA) nationwide for the following reasons:
- Its high degree of accuracy
- Its high speed and its ability to store retrieve and retain large amount of information.
- Its ability to access customers’ record, deposit and withdraw, thereby having a detailed history of all the customers.
Additionally, itis recommended to upcoming programmers as well as system analyst for future amendment which might tend to be needed in the running of this system.
