Communication Related Problems Face By The Secretary In The Office

Description

TABLE OF CONTENTS

Cover Page…………………………………………………………………….i

Title Page……….…………………………………………………………….     ii

Certification………………………………………………………………..        iii

Dedication………………………………………………………………….         iv

Acknowledgements…………………………………………………………     v

Table of contents……………………………………………………………     iv

Abstract……….………………………………………………………….. ix

CHAPTER ONE

Introduction…………………………………………. …………………….1

• Background of study…………………………………..………… 1
• Statement of the Problem……………………………………….. 2
• Objectives of the Study………………………………………… …2
• Research Questions…………………………………………….. …3
• Justification of the Study……………………………………….. …4

] .6     Scope of the Study……………………………..………………4

• Limitations of the Study………………………. ………………..4
• Definition of Terms…………. …………………………………..5

 

 

CHAPTER TWO

Review of related Literature…………………………………….…………..6

CHAPTER THREE

Research Methodology…………………………. …………………………..20

• Area of the Study………………………….. …………………………..20
• Sources of Data…………………………… ……………………………20
• Method of Data Collection…………………………………… ……..21

3.4    Method of Data Analysis………………… …………………………..22

CHAPTER FOUR

Presentation and Analysis of Data……………………………………….23

CHAPTER FIVE

Summary, Conclusion and Recommendations……………………….     ….33

• Summary……………………………………………………………….34
• Conclusion………………………………………….. …………………..35
• Recommendations………………………………… …………………..36

References

Appendices

 

 

 

 

ABSTRACT

The concern of this study was to look into the effect of communication problem encountered by secretaries in the office, and ways of solving them. A sample of 120 working class secretaries was used. The questionnaire, interview and observation were the method of data collection. It was found that communication brings about mutual understanding in various organisation and also communication offer employment opportunity to individuals. Findings also revealed that in order to channel communication properly, report, letters, memorandum must be involved in communication. It also revealed that poor quality network facilities were the major causes of communication breakdown in various offices.

 

CHAPTER ONE

INTRODUCTION

1.1     BACKGROUND OF THE STUDY

Communication is the interchange of thought or information to bring about mutual understanding, confidence or good human relations. It can also be defined as an exchange of facts, opinions, ideas, or emotion by the two or more persons. Communication is still defined as intercourse by words, letters, symbols or messages and as a way whereby an organization depends so much on communication.

Secretaries in the office depend so much on communication processes to carry out their work effectively and in the business world today. Every office needs an effective communication to carry out both internal and external information .for the organizations managerial work and in decision making.

This is likely because, morale is likely to be low in an organization where communication in business is lacking.

 

1.2   STATEMENT OF THE PROBLEM

For an organisation or any institution to successfully accomplish its objective or aim, it must have set its plans, defined objective or aim, it must have its role broadly articulated and defined after an organisation must have set its plans, defined objective and set out necessary machinery for the attainment of its goals it must count on its method of communication for the achievement of its goals. Most of the problems encountered by secretaries as a result of poor communication are not clearly defined. Other problems of communication arise from the type of medium used for communication, lack of operation between management and the employees and communication overload. Knowing fully well these problems will go a long way to hinder the success of an organisation, I decided to carry out a research on the effect of communication in an organisation.

1.3   OBJECTIVE OF THE STUDY

The purpose of this study was numerous, but we shall look into the most important and outstanding ones like:

1. To stress the need for effective communication in a business organisation.
2. To find out some problems encountered in communicating and
   how best to tackle such problems to pave way for effective
3. To find out the effect of problems in communication channels of
   any organisation on the surety.
4. To find out the various communication process, method and
   channels of the sequence of the communication process.

1.4     RESEARCH QUESTIONS

1. What are the needs for effective communication in a business
   organisation?
2. What arc the various problems encountered in communication
   and how can these problems be solved or reduced?
3. What are the effects of problems in communication channel of
   an organisation on the secretary?
4. What are the various communication processes, methods and
   channels?

 

1.5   JUSTIFICATION OF THE STUDY

study is of immense important to numerus businessmen and women who intend to set up business organisation of their own to get an in-depth knowledge about communication problems and ways of proffering solutions and improving on it.

1.6   SCOPE OF THE STUDY

The researcher covered some ground in the topic which includes the definition of communication, ways of improving and ensuring effective communication barriers to effective communication channel methods of communication network.

 

1.7     LIMITATION OF THE STUDY

The researcher covered some grounds in the topic which include the definition of communication, ways of improving and ensuring effective communication, communication channels, methods of communication and communication network. In carrying out the study, the researcher encountered many problems which include other places such as the study. Lack of time and money to travel to other .places were given divided attention. As the time of lecture and research were being carried out hand in hand. There was lack of necessary materials in the library, most people were reluctant to give correct answers to questions they were asked.